Some reading about the subject:

Link to Emergency Care Network description on DoH Site:
http://www.dh.gov.uk/en/Healthcare/Emergencycare/Modernisingemergencycar...

NSFs for Older people and Longterm Conditions:
http://www.dh.gov.uk/en/Healthcare/Longtermconditions/index.htm

Case management:
http://www.dh.gov.uk/en/Healthcare/Longtermconditions/casemanagement/ind...

Urgent Care literature review:
http://www.dh.gov.uk/en/Consultations/Responsestoconsultations/DH_080364